> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spotflow.one/llms.txt
> Use this file to discover all available pages before exploring further.

# Collections

> The Collections page provides a detailed, real-time overview of all customer transactions processed through Spotflow. Here, you as a merchant can track collection statuses, initiate refunds, resend webhooks, and access comprehensive payment details for every transaction.

## Collections Listing Overview

The Collections listing serves as a single record of every transaction, featuring vital information such as the amount, currency, status, and the payment method used.

| **Status**      | **Meaning**                                                                                                           |
| --------------- | --------------------------------------------------------------------------------------------------------------------- |
| **In Progress** | The collection is currently being processed by the financial institution.                                             |
| **Abandoned**   | The user initiated the checkout process but did not complete the collection (they left the cart at the payment step). |
| **Failed**      | The collection attempt was unsuccessful.                                                                              |
| **Successful**  | The collection was completed successfully, and funds are secured.                                                     |

<Note>
  The final payment method and timestamp are updated only once the collection reaches a final state (Successful, Failed, or Abandoned).
</Note>

## Collection Details Page

Clicking any entry in the listing directs you to the Collection Details Page, which offers a comprehensive breakdown of that specific transaction.

| **Detail Category**      | **Information Provided**                                          |
| ------------------------ | ----------------------------------------------------------------- |
| **Transaction Details**  | Amount, currency, payment method, fees, and processing timestamp. |
| **Customer Information** | Name, email, and any available billing details.                   |
| **Actions**              | Options to initiate a Refund or Resend Webhook.                   |
| **Status**               | The final status of the transaction.                              |

### How to Navigate and Use the Collections Page

1. Access Collections: Open the Transactions page and click on the Collections tab to view all transaction records.
2. Filter and Search: Use available filters to narrow down your view:

* Status Filter: View transactions by a specific status (e.g., filter for "Abandoned" to analyze drop-off).
* Date Range: Select custom dates to view collections from a specific period.
* Search: Locate payments by reference, customer name, or email.

### Important Information on Payment Methods

1. Automatic Activation: All supported collection methods become available automatically once your Spotflow account is verified and Live Mode is enabled.
2. Zero Configuration: Merchants do not need to configure these payment options; they are pre-defined and fully managed by Spotflow (we handle the complexity, you handle the selling).
3. Expanding Roster: We are constantly adding new payment methods. If you require a specific payment method that's not listed,
   please write to us at [support@spotflow.one](mailto:support@spotflow.one), and we'll add to our roadmap if not present.