Mobile Money Subscriptions

Spotflow supports recurring billing through mobile money, allowing you to charge customers on a set schedule using their mobile money wallets.

How MoMo subscriptions differ from card subscriptionsCard subscriptions charge the customer automatically in the background after the first payment. Mobile money networks do not allow silent background charges. Because of telecom rules, the customer must approve each recurring payment directly on their phone.Spotflow handles this with a semi-automated workflow that sends reminders, renewal links, payment prompts, and retries on your behalf.

What Spotflow Handles for You

Reminder emails sent to customers before their next billing date
Renewal checkout links included in every reminder so customers can pay early
Direct phone prompts (STK Push) sent on the due date for one-tap approval
Automatic retries if the due-date payment fails
Webhooks sent to your server whenever a subscription changes state

Supported Regions and Providers

Country	Currency	Provider(s)
Benin	XOF	MTN Mobile Money, Orange Money, Moov Money, Wave
Burkina Faso	XOF	Orange, Mobicash
Cameroon	XAF	MTN Mobile Money, Orange Money
Central African Republic	XAF	Orange, Telecel, Moov
Chad	XAF	Airtel Money, Moov
Côte d’Ivoire	XOF	Orange, MTN, Moov, Wave
Democratic Republic of Congo	CDF	MTN Mobile Money, Airtel Money, M-Pesa (Vodacom)
Egypt	EGP	Vodafone Cash, Orange Money, Etisalat Cash, WE Pay
Equatorial Guinea	XAF	Orange Money, Mobicash
Gabon	XAF	MTN Mobile Money, Orange Money
Guinea-Bissau	XOF	Orange Money, MTN MoMo
Ghana	GHS	MTN Mobile Money, Telecel Cash (formerly Vodafone Cash), AirtelTigo Money
Kenya	KES	M-Pesa (Safaricom), Airtel Money
Mali	XOF	Orange, Mobicash
Malawi	MWK	Airtel Money, TNM Mpamba
Niger	XOF	Airtel Money, Moov Money
Republic of the Congo	XAF	MTN Mobile Money, Orange Money
Rwanda	RWF	MTN Mobile Money, Airtel Money
Senegal	XOF	Orange Money, Wave
Sierra Leone	SLL	MTN Mobile Money, Orange Money, Africell Money
Tanzania	TZS	Airtel Money, Tigo, Halotel, VodaMula
Uganda	UGX	MTN Mobile Money, Airtel Money
Zambia	ZMW	MTN Mobile Money, Airtel Money, Zamtel Kwacha

Support for more providers and regions is ongoing. Contact support@spotflow.one to check availability for your requested region.

How Card and Mobile Money Subscriptions Compare

	Card Subscriptions	Mobile Money Subscriptions
How recurring charges work	Card token stored after first payment	Customer approves each renewal
Customer action required	First payment only	Phone prompt approval on each due date
Renewal trigger	Automatic via stored token	Automatic phone prompt on due date
Failure scenario	Card decline or expiry	Insufficient balance, prompt ignored, or timeout
Supported currencies	USD, NGN, GHS, and others	Depends on provider and region

The Subscription Lifecycle

Create a Subscription Plan

Before subscribing a customer, create a plan that sets the price, currency, and billing frequency.

    {
      "title": "Standard Monthly Plan",
      "frequency": "monthly",
      "internalReference": "PLAN-STD-001",
      "pricingOptions": [
        { "amount": 123, "currency": "NGN" }
      ]
    }

See Create Plan below for all available fields including trials, cycle limits, and end dates.

Collect the First Payment

Start the subscription by initiating a payment with the customer’s mobile money details and the planId.

    {
      "reference": "SUB-10001",
      "planId": "9743add1-5f71-4d8d-a2aa-1ec5dc554a93",
      "currency": "GHS",
      "localCurrency": "GHS",
      "amount": 10,
      "channel": "mobile_money",
      "customer": {
        "name": "John Doe",
        "phoneNumber": "233XXXXXXXXX",
        "email": "john@example.com"
      },
      "mobileMoney": {
        "phoneNumber": "233XXXXXXXXX",
        "provider": "telecel"
      }
    }

If you omit planId, the payment is treated as a one-time charge, not a subscription.

Once the first payment succeeds, the subscription becomes active and the billing cycle begins.

Receive Renewal Reminders

Spotflow automatically sends reminder emails with a secure checkout link before each billing date.

Weekly plans: Reminder sent 3 days before expiry
Monthly and yearly plans: Reminders sent 1 week before expiry, then again 3 days before

Due Date Prompt

If the customer has not renewed early using the checkout link, Spotflow sends an automatic payment prompt directly to their phone on the due date. The customer approves it by entering their mobile wallet PIN.

Handle Retries or Cancellation

If the due-date payment fails:

A retry email with a fresh checkout link is sent every 3 days after the due date
If no payment is received by the 4th day after the due date, the subscription is automatically cancelled

Create Plan

Endpoint: POST /api/v1/plans

{
  "title": "Standard Monthly Plan",
  "frequency": "monthly",
  "internalReference": "PLAN-STD-001",
  "pricingOptions": [
    { "amount": 123, "currency": "NGN" }
  ],
  "trial": {
    "periodInDays": 7,
    "pricingList": [
      { "amount": 0, "currency": "NGN" }
    ]
  },
  "endDate": "2026-10-29",
  "cycleCount": 3,
  "retrial": 2
}

Request Body

Field	Type	Required	Description
`title`	string	Yes	Name of the subscription plan
`frequency`	string	Yes	How often to bill: `weekly`, `monthly`, `yearly`
`internalReference`	string	Yes	Your own internal reference for the plan
`pricingOptions`	array	Yes	List of prices per currency
`trial`	object	No	Trial configuration. See Plan Trials
`endDate`	datetime	No	The date all subscription cycles end
`cycleCount`	integer	No	Maximum number of billing cycles before the subscription completes
`retrial`	integer	No	Number of retry attempts for failed payments. Applies to card subscriptions only

Retrial Limits by Frequency

Frequency	Maximum Retries
Hourly	2
Daily	6
Weekly	9
Monthly	10
Yearly	10

retrial defaults to 0, which means no retries. Set a value above 0 to enable automatic payment retries on card subscriptions.

Subscription Statuses

Status	What it means
`active`	The subscription is running and waiting for the next billing cycle
`failed`	All retry attempts were exhausted and payment was never collected
`completed`	The subscription reached its set end date or cycle count
`cancelled`	The subscription was stopped by you, the customer, or the system after non-payment

Subscription Management Endpoints

Method	Endpoint	Description
`GET`	`/subscriptions`	Returns a paginated list of all subscriptions
`GET`	`/subscriptions/{subscription-id}`	Returns details for a single subscription
`GET`	`/subscriptions/count/{plan-id}`	Returns a count of subscriptions grouped by status for a plan
`POST`	`/subscriptions/{subscription-id}/activate`	Reactivates a cancelled subscription
`POST`	`/subscriptions/{subscription-id}/cancel`	Cancels an active subscription

Webhooks and Events

Spotflow sends a POST request to your webhook URL whenever a subscription changes state. All events share the same payload structure.

Payload Structure

{
  "event": "event_name",
  "data": {
    "id": "subscription-id",
    "customerId": "customer-id",
    "planId": "plan-id",
    "status": "subscription-status",
    "amount": 10,
    "currency": "GHS",
    "regionName": "Ghana",
    "startDate": "2026-05-15T12:55:45.407Z",
    "nextPaymentDate": "2026-05-22T12:55:45.407Z",
    "createdAt": "2026-05-15T12:55:45.408Z",
    "metadata": {}
  }
}

Event Reference

Event	When it fires
`subscription_created`	A new subscription was created successfully
`subscription_activated`	A cancelled subscription was reactivated
`subscription_renewed`	A recurring payment succeeded before expiry
`subscription_cancelled`	A subscription was cancelled
`subscription_payment_failed`	A single recurring payment attempt failed
`subscription_failed`	All retry attempts were exhausted and the subscription failed
`subscription_completed`	The subscription reached its configured end condition

subscription_created

{
  "event": "subscription_created",
  "data": {
    "id": "913e4921-60e0-4883-b042-aa57d7b97380",
    "customerId": "fdfa9e33-babb-44da-add0-a48a9b2e5854",
    "planId": "9743add1-5f71-4d8d-a2aa-1ec5dc554a93",
    "status": "active",
    "amount": 10,
    "currency": "GHS",
    "regionName": "Ghana",
    "startDate": "2026-05-15T12:55:45.407Z",
    "nextPaymentDate": "2026-05-22T12:55:45.407Z",
    "createdAt": "2026-05-15T12:55:45.408Z",
    "metadata": {}
  }
}

subscription_activated

{
  "event": "subscription_activated",
  "data": {
    "id": "913e4921-60e0-4883-b042-aa57d7b97380",
    "customerId": "fdfa9e33-babb-44da-add0-a48a9b2e5854",
    "planId": "9743add1-5f71-4d8d-a2aa-1ec5dc554a93",
    "status": "active",
    "amount": 10,
    "currency": "GHS",
    "regionName": "Ghana",
    "startDate": "2026-05-15T12:55:45.407Z",
    "nextPaymentDate": "2026-05-22T12:55:45.407Z",
    "createdAt": "2026-05-15T12:55:45.408Z",
    "metadata": {}
  }
}

subscription_renewed

{
  "event": "subscription_renewed",
  "data": {
    "id": "913e4921-60e0-4883-b042-aa57d7b97380",
    "customerId": "fdfa9e33-babb-44da-add0-a48a9b2e5854",
    "planId": "9743add1-5f71-4d8d-a2aa-1ec5dc554a93",
    "status": "active",
    "amount": 10,
    "currency": "GHS",
    "regionName": "Ghana",
    "startDate": "2026-05-15T12:55:45.407Z",
    "nextPaymentDate": "2026-05-22T12:55:45.407Z",
    "createdAt": "2026-05-15T12:55:45.408Z",
    "metadata": {}
  }
}

subscription_cancelled

{
  "event": "subscription_cancelled",
  "data": {
    "id": "913e4921-60e0-4883-b042-aa57d7b97380",
    "customerId": "fdfa9e33-babb-44da-add0-a48a9b2e5854",
    "planId": "9743add1-5f71-4d8d-a2aa-1ec5dc554a93",
    "status": "cancelled",
    "amount": 10,
    "currency": "GHS",
    "regionName": "Ghana",
    "startDate": "2026-05-15T12:55:45.407Z",
    "nextPaymentDate": "2026-05-22T12:55:45.407Z",
    "createdAt": "2026-05-15T12:55:45.408Z",
    "metadata": {}
  }
}

subscription_payment_failed

{
  "event": "subscription_payment_failed",
  "data": {
    "id": "913e4921-60e0-4883-b042-aa57d7b97380",
    "customerId": "fdfa9e33-babb-44da-add0-a48a9b2e5854",
    "planId": "9743add1-5f71-4d8d-a2aa-1ec5dc554a93",
    "status": "active",
    "amount": 10,
    "currency": "GHS",
    "regionName": "Ghana",
    "startDate": "2026-05-15T12:55:45.407Z",
    "nextPaymentDate": "2026-05-22T12:55:45.407Z",
    "createdAt": "2026-05-15T12:55:45.408Z",
    "metadata": {}
  }
}

subscription_failed

{
  "event": "subscription_failed",
  "data": {
    "id": "913e4921-60e0-4883-b042-aa57d7b97380",
    "customerId": "fdfa9e33-babb-44da-add0-a48a9b2e5854",
    "planId": "9743add1-5f71-4d8d-a2aa-1ec5dc554a93",
    "status": "failed",
    "amount": 10,
    "currency": "GHS",
    "regionName": "Ghana",
    "startDate": "2026-05-15T12:55:45.407Z",
    "nextPaymentDate": "2026-05-22T12:55:45.407Z",
    "createdAt": "2026-05-15T12:55:45.408Z",
    "metadata": {}
  }
}

subscription_completed

{
  "event": "subscription_completed",
  "data": {
    "id": "913e4921-60e0-4883-b042-aa57d7b97380",
    "customerId": "fdfa9e33-babb-44da-add0-a48a9b2e5854",
    "planId": "9743add1-5f71-4d8d-a2aa-1ec5dc554a93",
    "status": "completed",
    "amount": 10,
    "currency": "GHS",
    "regionName": "Ghana",
    "startDate": "2026-05-15T12:55:45.407Z",
    "nextPaymentDate": "2026-05-22T12:55:45.407Z",
    "createdAt": "2026-05-15T12:55:45.408Z",
    "metadata": {}
  }
}

Cancelling a Mobile Money Subscription

Cancel one customer’s subscription: Cancel Subscription
Cancel an entire plan: Cancel Plan — stops all active subscriptions under that plan
Reactivate a cancelled subscription: Activate Subscription

Best Practices

Always collect the customer’s phone number at sign-up. Spotflow needs it to send the payment prompt to the right wallet.
Tell customers what to expect. Let them know upfront that they will receive a phone prompt to approve recurring charges. Unexpected prompts are the most common reason for declines.
Build a re-enrolment flow. If a mandate expires or a subscription is cancelled due to non-payment, customers should be able to restart easily with the same plan.
Notify before the first charge after a trial. Spotflow triggers the charge automatically when a trial ends. Send your own reminder 24 hours before so the customer expects the prompt and has funds in their wallet.
Test everything in test mode first. Simulate approvals, failures, and retries before going live.

Free trials and discounts are fully supported for mobile money subscriptions. See Plan Trials & Currency Rules.

Need Help?

Reach out to the Spotflow team at support@spotflow.one

Getting Started

How We Operate

Features

Expert Desk

Mobile Money Subscriptions

Mobile Money Subscriptions

What Spotflow Handles for You

Supported Regions and Providers

How Card and Mobile Money Subscriptions Compare

The Subscription Lifecycle

Create Plan

Request Body

Retrial Limits by Frequency

Subscription Statuses

Subscription Management Endpoints

Webhooks and Events

Payload Structure

Event Reference

Cancelling a Mobile Money Subscription

Best Practices

Need Help?

​Mobile Money Subscriptions

​What Spotflow Handles for You

​Supported Regions and Providers

​How Card and Mobile Money Subscriptions Compare

​The Subscription Lifecycle

​Create Plan

​Request Body

​Retrial Limits by Frequency

​Subscription Statuses

​Subscription Management Endpoints

​Webhooks and Events

​Payload Structure

​Event Reference

​Cancelling a Mobile Money Subscription

​Best Practices

​Need Help?

Mobile Money Subscriptions

What Spotflow Handles for You

Supported Regions and Providers

How Card and Mobile Money Subscriptions Compare

The Subscription Lifecycle

Create Plan

Request Body

Retrial Limits by Frequency

Subscription Statuses

Subscription Management Endpoints

Webhooks and Events

Payload Structure

Event Reference

Cancelling a Mobile Money Subscription

Best Practices

Need Help?